The SOC experience

The human touch.

We automate the busywork to give you back the one thing that actually reduces risk: time with experts who know you and your environment.

NPS 90

vs. ~35 industry avg

level-1 analysts in our SOC

50%

of interactions are peacetime

Your SolCyber crew

A. Marsh

Customer Success Manager — your go-to

Online

R. Keller

Senior Analyst — assigned to your account

Online

D. Liu

Onboarding Manager — live in 30 days

Online

Backed by a deep pool of subject-matter experts, 24×7.

Start with a named crew

Real people, assigned to you

Not whoever picks up the ticket. Your crew knows your environment, your constraints, and your name.

Customer Success Manager

Your go-to contact for anything SolCyber. Owns the relationship end to end — reviews, roadmap, feedback.

Senior Analyst

An assigned expert you can ask anything — about your alerts or security in general.

Onboarding Manager

Gets your services live and running in 30 days, mapped to your environment and constraints.

Inside the SOC

A SOC with no level-1 analysts

Every analyst is senior enough to close your incident.

Capable of closing cases alone. No triage tier that just escalates — the analyst who picks up your case sees it through.

No routing, no hand-offs. Removing the queue between tiers cuts the dead time that slows most SOCs.

Faster to respond and resolve. Fewer hands on your case means a shorter path from alert to resolution.

Typical tiered SOC

L1→L2→L3

Every arrow is a wait.

SolCyber SOC

Senior analystResolved

One person, start to finish.

Human + machine

Analysts, amplified by AI

AI clears the busywork so analysts spend their time on judgment.

Dismiss benign alerts

Clears the noise that would otherwise bury the signal.

Provide context

Pulls the history, identity, and intel an analyst needs — instantly.

Trigger automated actions

Runs the routine response steps the moment they're warranted.

Consistent delivery

Every case handled the same rigorous way, every time.

The machine handles the volume. The human keeps the judgment.

Beyond detection & response

1 MONTH

Your MSSP escalates about one critical incident a month. So what are they doing the rest of the time?

How is your MSSP helping you improve your security in peacetime?

Where SolCyber helps

Managing your security tools — EDR, advanced email, SIEM, DPM

Running your phishing-simulation program

Collecting evidence for audits

Pulling data for internal investigations

"Phone-a-Friend" advisory, on demand — unlimited

Compliance assessments & roadmapsOptional

Phone-a-Friend advisory

Ask us anything. We'll answer.

Any security question — answered over email or a 30-minute call, by a range of subject-matter experts. No ticket wall, no per-call fees.

Audit support

Attend an audit call and provide the evidence the assessor needs.

Policy documents

Sample security-policy templates you can adapt and adopt.

Tool recommendations

"LayerX vs Island?" "What's a good tool to enable DLP?"

Best practices

"How do we secure AI usage?" "What should we be logging?"

Supply-chain questionnaires

Help understanding and answering vendor security questionnaires.

…or just ask.

If it's security-related, it's fair game. Email us or book a call.

Onboarding & beyond

Human-driven onboarding. Then it keeps getting better.

Learn the environment

A real understanding of how your environment is built and run.

Build an achievable plan

Realistic, given your resources and schedule — live in 30 days.

Tailor the processes

Escalation tree, response & containment authority, critical assets.

Biweekly tuning calls

Review false positives, agree acceptable use, add new data sources.

Your feedback runs the roadmap

All customer feedback is reviewed monthly and drives 80%+ of what we build. Quarterly roadmap updates, meaningful service improvements every 6–9 months — not at contract renewal.

80%+

of roadmap from customers

6–9 mo

improvement cadence

More time with experts. Less risk.

Meet the crew who'll know you and your environment.

Contact Sales

Compare Service Lines

Services

Mobile Protection Security Monitoring DPM++ Cyber Insurance + Program

Why SolCyber

AI-Native SOC Human Experience OmniView

PORTAL

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The human touch.